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With our parking control we want to ensure a secure and responsible parking environment for everyone.
Why have I received a control fee?
Section 15 of the Constitution of Finland on the protection of property protects the rights of private property owners. Derived from it are provisions in Chapter 2, Section 28 of the Finnish Road Traffic Act and Chapter 2, Section 4 of the Off-Road Traffic Act that prohibit parking motor vehicles in a private landowner’s property without permission from the property owner.
Parking regulations put forward by a private property owner are alleviations to existing legislation regarding unauthorised parking. In a charged parking area, the parking prohibition is only revoked for the period for which a parking fee has been paid.
When an obligation to display a parking disk is valid, the parking prohibition is only revoked if a parking disk is displayed, and only for the period that the property owner has permitted free parking. The allowed parking duration is always clearly shown in the signs in the area.
The parking prohibition is only revoked when parking inside a marked parking slot and when the person parking the vehicle meets any other conditions put forward by the property owner. Other conditions may include terms, such as an obligation to lease a parking slot or an obligation to display a parking permit provided by the property owner.
Control request
Is there an incorrectly parked vehicle on your property? Fill in form and provide a free-form description of the parking problem at your address. This form is only for processing control requests, not complaints.
I have a disabled parking permit but have still been issued a parking control fee. What to do?
Was the permit in a visible location on the dashboard of the car during parking? It would be advisable to attach the permit, for example, at the bottom of the windscreen. If the disabled parking permit has not been visible during parking, it is a parking error. This is how the matter was resolved by the Administrative Court of Oulu in its decision 06.06.2005 05/0251/1. Aimo Park follows this legal usage with decisions.
How do I set the time on the parking disk?
As the time of arrival, the parking disk should be set to display the next hour or half-hour following the start of parking, depending on which is earlier. For example, if the car is parked at 10:15, the disk should be set at 10:30. Once set, the time of arrival may not be changed. The main principle of the parking disk is that it is used only when it is mandatory.
How do you investigate parking errors?
Our traffic wardens take a photograph of each car that is issued a parking control fee. When a motorist files a complaint about a parking control fee issued to him or her, we investigate the photographs taken of the car and resolve the complaints received based on them. We then prepare our reply to the complaint. Complaints are processed carefully with a fair outcome as the goal.
How quickly will the reply to a complaint arrive?
We process complaints in the order of arrival. The processing time for complaints is about 1–2 weeks.
What information should I provide in the complaint?
The complaint must include the reason/grounds for the complaint, reference number, car license plate number, date of issue of the parking control fee and contact details for sending the reply
What should I do once I have filed a complaint?
After submitting your complaint, it is not necessary to pay the parking control fee until you have received our written reply.
What is the difference between a fine and a parking control fee?
A parking control fee issued by Aimo Park is not a fine or a parking ticket based on public law imposed by a municipal traffic warden.
It is the right, based on private law, of the owners of private parking areas to set contractual terms for parking. The terms are clearly indicated on the signs placed in the area by Aimo Park and, in cases of residential parking, also on the parking permit issued to the lessor.
On what grounds is Aimo Park entitled to carry out parking control?
Section 28(2) of the Road Traffic Act states that parking in a private area without permission from the property owner or keeper is prohibited. When parking in a private area, the motorist is also obliged, based on the ban decreed in Section 28 of the Road Traffic Act, to determine the parking terms valid in the area. By signing a parking control agreement with us, the property owner authorises Aimo Park to control parking in the area. In this case, Aimo Park has the right to carry out parking control in the area controlled by the customer. Parking areas are fitted with signs indicating the terms for parking, and the parking terms on these signs must always be observed.
What happens if I do not pay the parking control fee issued to me?
The parking control fee is collected in accordance with the Debt Collection Act according to good collection practices. In the last resort, the claim will be collected with legal action taken in a district court. You can avoid collection charges by paying the parking control fee by the due date.
Aimo Park has signed an agreement on a payment reminder service and parking control fee collection with Svea Perintä Oy. Unpaid parking control fees are forwarded to them for collection.
Can I file a complaint about a parking control fee issued to me?
You can appeal a parking control fee by filing a written complaint with Aimo Park. If you are unsatisfied with the written reply you received from Aimo Park, you can seek advise from a municipal consumer adviser and/or refer the matter to the Consumer Disputes Board.