Appeal form

Are you unsure why you have received a control fee?

Do this:

Find your reason code. Find the same number in the list here. You will find it at the top of your control fee notice, just below the control fee notice number: Syy/Orsak. Find out why you have received a control fee.
Do you not agree? If you still feel that you have received an unjustified control fee, you can move on to our appeal form.

Make the appeal here

Choose a reason

What does this mean?

Vehicles must be parked inside marked parking slots, and if the slot has only been marked with two parallel lines the vehicle must be parked between these lines.There are empty areas at the edges of parking areas that enable maintenance and keeping the area clear of snow in the winter. Parking is prohibited on this peripheral area.

The Rescue Act prohibits the blocking of entrance doors and exits with obstacles. A parked vehicle can be an obstacle pursuant to the Rescue Act.

Vehicles can only be parked contrary to the Rescue Act during active loading or unloading. In these cases, the driver must be ready to immediately move the vehicle.

The provisions of the Rescue Act can only be deviated from with permission from the property owner. The property owner is responsible for any deviations he or she allows. In such case, a representative of the property owner, such as a property manager, informs the company that controls parking in the area of the special permission before the parking takes place.

Only exceptions from which a notification has been received in advance can be taken into account when controlling parking.

In closed spaces, such as indoor car parks and business centres, the Rescue Act only allows parking inside parking slots defined by the property owner. All other areas are part of the emergency access road pursuant to the Rescue Act.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

When an obligation to display a parking disk is valid in the area, a parking disk must be placed so that it is visible through the windscreen by placing it on the smooth area of the dashboard immediately behind the windscreen.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

When an obligation to display a parking disk is valid, only one parking disk can be displayed at a time.

The parking disk should display the time of arrival, so that the time on the parking disk shows the next hour or half-hour. For example, if the car was parked at 11:20, the parking disk should show the time 11:30. If the car was parked at 11:35, the parking disk should show the time 12:00.

The time on the parking disk must not be changed during parking.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

The property owner determines the allowed parking time. This time is shown on the signs in the area. The allowed parking time cannot be increased by moving the vehicle within the area or changing the time on the parking disk.

The parking time defined by the property owner is the time that a vehicle is allowed to stay on the property. After the allowed time has passed the vehicle must leave the property area.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

When a property owner rents parking rights in exchange for a compensation, parking in the area is only allowed with a separate parking agreement made with the property owner. The property owner may require permit holders to always use a separate parking permit when parking in the area. It should be possible to read the parking permit through the windscreen, which is ensured by placing it on the smooth area of the dashboard immediately behind the windscreen.

Unauthorised parking refers to a lack of parking permission or a parking permit required by the property owner missing from the vehicle.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

Parking slots that are marked as disabled parking with signs are only meant for use by holders of disabled parking permits. The disabled parking permit should be clearly displayed for the duration of parking. It is the driver’s responsibility to make sure that the vehicle is not even accidentally parked in a disabled parking slot if the driver does not hold a disabled parking permit.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

The parking fee must be paid in advance for the entire duration of parking. The parking fee can be paid using a payment machine located in the area. The payment slip printed by the machine should be placed in the vehicle so that it can be seen through the windscreen on the smooth surface of the dashboard. The payment slip should be clearly displayed for the duration of parking.

Parking can also be payed using a smartphone application. Aimo Park Finland Oy accepts the use of the Easypark and Taskuparkki applications.

Parking is considered to have been paid if the register plate number of the parked vehicle and the area ID of the parking area match the register plate number and area ID in the application. It is the driver’s responsibility to enter the correct register plate number and area ID into the application. When using a smartphone application, the parking fee must be paid for the entire duration of parking.There is an information board showing the area ID available near the payment machine on every parking area. The payment machine also shows a telephone number that should be called if the payment cannot be made for any reason.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

The parking fee must be paid for the entire duration of parking. The driver must take any unexpected delays into account when paying the parking fee. For example, doctor’s visits, meetings, negotiations and meetings with clients are typically situations where the duration is not easy to estimate. It is still the driver’s responsibility to reserve payed parking time for any unexpected delays.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.

What does this mean?

If the traffic warden has written “other reason” as the reason for the control fee, he or she shall also write a description of the parking violation into the description field.

Post your complaint here

What does the law say?

Complaint reasons

According to the Consumer Protection Act, a consumer is entitled to file a complaint if a defect is discovered in a product or service. The complaint must be filed personally or through a representative. If a representative is used, the representative must provide the personal information of the consumer on whose behalf he or she is filing the complaint. Complaints filed for unknown people are not processed.
A complaint, as referred to in the Consumer Protection Act, is not the consumer’s notification of the consumer’s mistake, accident or other situation caused by the consumer and in which he or she has been involved in.
In a complaint process, the only thing that is investigated is whether a traffic warden employed by Aimo Park Finland Oy has performed his or her duties correctly or whether the signs in the area correspond to the parking rules prepared by the property owner.If a defect attributable to the company is not found, the complaint is rejected as unfounded.
The validity of signs in the area is determined based on parking rules prepared by the property owner. The terms and conditions related to signs must not be exceptional or surprising. The intelligibility of the signs is determined based on how all of the thousands of users using the area perceive the meaning or visibility of the signs. Thus, a single consumer’s divergent view on the meaning or visibility of signs does not give grounds to accepting a complaint.

Liability for unauthorised parking of a motor vehicle on a private property owner’s land

Finnish law requires every motor vehicle to have a registered owner, owner and keeper or owner and 1st keeper and 2nd keeper in Trafi’s official register. The owner or keeper can be a company or a natural person.A vehicle leased with a written lease contract is under the responsibility of the lessee for the duration of the period specified in the lease contract. As obligated by the lease contract, the lessee is responsible for ensuring that the vehicle does not cause harm to outsiders and that the vehicle is not parked without permission on private land.
When a vehicle is parked on private land without permission from the property owner, the vehicle is not moving, and it does not have a driver inside. Thus, a parking control charge based on private law is never written for the person actively driving the vehicle and a control fee is never charged if there is a driver inside the vehicle.In such cases, the presumption of the property owner and the company that controls parking in the area is that the party stated in Trafi’s register, i.e. the owner or keeper of the vehicle, is responsible for the unauthorised parking. With regard to liability, it does not matter whether the owner or keeper of the vehicle stated in Trafi’s register is a company or a natural person.
If a case of unauthorised parking on private land is processed as a dispute in a district court, the plaintiff is always the property owner and the company that controls parking in the area. The defendant is always the owner or keeper of the vehicle stated in Trafi’s register. The defendant can be the lessee as stipulated by a lease contract.
Currently about 2,000 control fees based on private law are being processed or have been processed in district courts around Finland. In practically all cases where a decision has been reached, the party stated in Trafi’s register has been ordered to pay the charge.

A monetary claim, submitted to Aimo Park Finland Oy

A monetary claim, submitted to Aimo Park Finland Oy, that is not directly related to control fee capital is not a complaint. All monetary claims related to Aimo Park Finland Oy must be submitted as a dispute to a district court. In the district court, Aimo Park Finland Oy shall dispute the amount and grounds of all monetary claims.